PocketMuse 支持

如果您在使用 PocketMuse 时遇到问题，或有任何意见和建议，欢迎发送邮件至 support@pocketmuse.ai。我们通常会在 3 个工作日内回复。

为了更快地帮您定位问题，请在邮件中附上：您使用的设备型号与系统版本、问题出现的大致时间、截图或问题描述。如问题与某个页面有关，请附上"设置"页面最下方显示的版本信息。

常见问题

如何删除我的账号？

在应用中打开"设置"，选择"删除账号"，按提示确认即可。删除后，您的账号及全部项目、卡片、灵感、对话和文件将被永久删除且无法恢复。

如何取消或管理会员订阅？

会员订阅通过 Apple 管理。请在 iPhone 上打开"设置"，点击您的姓名，选择"订阅"，再选择 PocketMuse 进行管理或取消。请至少在当前订阅周期结束前 24 小时取消，以免自动续费。删除账号不会自动取消订阅。

换了手机，会员没有恢复怎么办？

请先登录原来的账号，然后在会员页面点击"恢复购买"。如仍未恢复，请将您的 Apple 订阅收据截图发送至 support@pocketmuse.ai。

如何申请退款？

App Store 的购买退款由 Apple 处理，请访问 reportaproblem.apple.com 提交申请。

AI 功能提示"今天的次数已用完"？

为保障服务稳定，AI 功能设有每日使用次数，次日会自动恢复。会员享有更高的每日次数。

我的数据安全吗？

您的内容仅用于向您提供服务，不会被用于训练 AI 模型。详细说明请参阅《隐私政策》。

PocketMuse Support

If you run into a problem with PocketMuse, or have feedback or suggestions, email us at support@pocketmuse.ai. We usually reply within 3 business days.

To help us find the problem faster, please include your device model and iOS version, roughly when the problem happened, and screenshots or a description. If it concerns a particular screen, include the version information shown at the bottom of Settings.

Frequently asked questions

How do I delete my account?

Open Settings in the app, choose Delete account and confirm. Your account and all projects, cards, inspirations, conversations and files are permanently deleted and cannot be recovered.

How do I cancel or manage my membership?

Memberships are managed by Apple. On your iPhone, open Settings, tap your name, choose Subscriptions, then choose PocketMuse to manage or cancel it. Cancel at least 24 hours before the end of the current period to avoid renewal. Deleting your account does not cancel the subscription.

I changed phones and my membership did not come back.

Sign in to the same account, then tap Restore Purchases on the membership page. If it is still missing, email a screenshot of your Apple subscription receipt to support@pocketmuse.ai.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to submit a request.

An AI feature says I have reached today's limit.

To keep the service stable, AI features have daily limits that reset the next day. Members get higher daily limits.

Is my data safe?

Your content is used only to provide the service to you and is not used to train AI models. See the Privacy Policy for details.